Terms and Conditions

Last Updated: 10/12/2025

Welcome to GIPS Garage Doors (“we”, “our”, “us”).
By accessing our website, booking a service, or engaging with our technicians, you (“customer”, “you”) agree to the following Terms & Conditions. Please read them carefully before using our services.

1. About Us

GIPS Garage Doors provides professional garage door repairs, servicing, motor replacements, spring replacements, new door installations, and emergency call-outs across Melbourne and the Western Suburbs.

Our official details:

Business Name: GIPS Garage Doors
Phone: 1300 697 042
Website: https://gipsgaragedoors.com.au/
Service Areas: Melbourne, Wyndham Vale, Werribee, Truganina, Melton, Taylors Lakes, Caroline Springs, Williamstown, Footscray, and surrounding suburbs.

2. Use of Website

By using our website, you agree that:

  • Information provided is for general purposes and may change without notice.
  • We cannot guarantee uninterrupted access to the site.
  • All content—including text, images, logos, and pricing—is owned by GIPS Garage Doors and cannot be reproduced without permission.

3. Quotes & Estimates

  • All quotes—whether given over the phone, online, or onsite—are estimates only.
  • Final pricing may vary depending on parts required, labour time, accessibility, or actual condition of the garage door system.
  • Quotes are valid for 14 days unless otherwise specified.
  • Special-order parts or custom doors may require a deposit before ordering.

4. Service Bookings

By booking an appointment with GIPS Garage Doors, you agree that:

  • You will provide accurate information regarding the type of garage door, issue faced, and property access.
  • Someone over the age of 18 must be present during service.
  • Technicians must have safe and unobstructed access to the work area.
  • If circumstances differ from the customer’s description, additional costs may apply.

5. Payment Terms

  • Payment is due immediately upon completion of service, unless otherwise agreed in writing.
  • Accepted payment methods include cash, EFTPOS, bank transfer, and approved digital methods.
  • Unpaid invoices may incur late fees or follow-up charges.
  • For installations or large repair work, a deposit may be required.

6. Cancellation & Call-Out Policy

  • Cancellations must be made at least 24 hours’ notice before the scheduled appointment.
  • If a technician arrives and cannot access the property or the customer is not present, a call-out fee may apply.
  • Emergency calls or after-hours services may have additional charges.

7. Parts, Repairs & Warranty

  • All new parts installed by GIPS Garage Doors come with manufacturer warranties (duration varies per product).
  • Warranty does not cover issues caused by:
    • Misuse or negligence
    • Impact damage
    • Storms, floods, or environmental conditions
    • Modifications by other technicians
    • Lack of regular maintenance
  • Labour warranty is provided for workmanship for a specified period (usually 3–6 months depending on service type).

8. New Garage Door Installations

For new installations:

  • A deposit is required before ordering materials.
  • Remaining balance is due upon completion of installation.
  • Custom doors cannot be cancelled once manufacturing has commenced.
  • Installation dates may vary based on supplier availability and shipping conditions.

9. Liability & Safety

GIPS Garage Doors is not liable for:

  • Damage caused by pre-existing faults or structural issues
  • Losses due to delayed appointments caused by traffic, weather, or supplier delays
  • Any indirect, incidental, or consequential damages
  • Repairs performed by third-party technicians after our service

You agree to follow safety advice given by our technicians for operating your garage door.

Our website may contain links to external sites. We are not responsible for their content, accuracy, or privacy practices.

11. Privacy

Any information collected—whether through our website, online forms, or during service—is handled in accordance with our Privacy Policy.

12. Changes to Terms

GIPS Garage Doors may update these Terms & Conditions at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our website or services indicates acceptance of updated terms.

13. Contact Us

For questions regarding these Terms & Conditions, please contact:

GIPS Garage Doors
📞 1300 697 042
🌐 https://gipsgaragedoors.com.au/